Nexa Living Terms & Conditions
Effective Date: [23-06-2026]
Welcome to Nexa Living. By purchasing products, becoming a distributor,
or using our services, you agree to the following Terms & Conditions.
1. General Terms
Nexa Living reserves the right to update, modify, or improve its products,
pricing, policies, and procedures where necessary. Any changes will be
communicated through official Nexa Living channels.
All customers and distributors are responsible for ensuring that the
information provided during orders, registrations, and transactions is accurate.
2. Fund / Payment Policy
- All orders must be fully paid before processing and dispatch.
- Nexa Living accepts payments through approved payment methods provided on our
official platforms.
- Orders will only be confirmed once payment has been successfully received and
reflected.
- Nexa Living is not responsible for delays caused by incorrect payment details,
failed transactions, banking delays, or third-party payment providers.
- Prices may change from time to time due to supplier costs, operational expenses,
promotions, or market conditions. Customers will always be charged the price
displayed at the time of purchase.
3. Order Processing Policy
- Orders are processed after successful payment confirmation.
- Please allow 24–48 working hours for order processing, packing, and preparation
before dispatch.
- During high-volume periods, launches, promotions, or unforeseen circumstances,
processing times may be extended. Nexa Living will communicate any significant
delays.
- Customers and distributors are encouraged to ensure all order details, including
contact information and delivery addresses, are correct before payment.
4. Delivery Policy
Nexa Living delivers through approved courier partners.
Delivery timelines depend on the destination, courier availability,
and external circumstances.
Estimated delivery time:
- Main centres: [ 3-5 Business Days ]
- Regional/remote areas: [ 4-7 Business Days ]
Once an order has been handed over to the courier, delivery responsibility
transfers to the courier service provider.
Customers must ensure someone is available to receive deliveries.
Nexa Living is not responsible for missed deliveries due to incorrect
addresses, unavailable recipients, or failure to respond to courier communication.
Delivery fees are calculated separately and may vary depending on location
and order size.
5. Cancellation Policy
- Orders may only be cancelled before they have been processed, packed, or dispatched.
- Once an order has entered the fulfilment process, cancellations may not be accepted.
- Approved cancellations may be subject to administration fees or processing charges
where applicable.
- Subscription, membership, or distributor-related cancellations must follow the
applicable Nexa Living procedures.
6. Returns & Refund Policy
Nexa Living is committed to providing quality products.
Products may only be considered for return or replacement if:
- The incorrect product was supplied.
- The product arrived damaged.
- The product has a confirmed manufacturing defect.
Customers must notify Nexa Living 7 business days of receiving
the order and provide supporting evidence where required.
Products must be unused, unopened, and in their original packaging unless
the issue relates to a confirmed defect.
Refunds will only be processed after approval and assessment.
Delivery fees are non-refundable unless the error was caused by Nexa Living.
7. Product Disclaimer
- Nexa Living products are intended for their stated purpose and should be used
according to provided instructions.
- Individual results may vary depending on usage, environment, and personal
circumstances.
- Customers are responsible for reading product information before use.
8. Distributor Terms
Nexa Living distributors operate as independent business partners and are
responsible for building their own businesses in accordance with Nexa Living policies.
Income, commissions, and incentives are based on applicable compensation plans
and business performance. Earnings are not guaranteed and depend on individual effort,
sales activity, and compliance with company guidelines.
Distributors must represent the Nexa Living brand honestly and professionally.
9. Privacy Policy
Nexa Living respects customer and distributor privacy.
Personal information collected during purchases, registrations, or business
activities will only be used for legitimate business purposes, including order
fulfilment, communication, and account management.
10. Agreement
By purchasing from Nexa Living or participating as a distributor, you confirm
that you have read, understood, and agreed to these Terms & Conditions.
Contact Support
Nexa Living Support
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Address:
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Phone:
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Email ID:
